At Pure Intentions Candle Company, we want you to love your purchase! If you're not completely satisfied, here's how we handle returns and refunds:

• Timeframe: Refunds and exchanges are accepted within 30 days of purchase or 14 days from delivery.
• Conditions: Items must be unused, unlit, and in their original packaging.
• Exceptions: Final sale items, gift cards, and custom orders are non-refundable.
• Damaged Items: If your item arrives damaged or defective, contact us at info@pureintentionscandleompany.com within 7 days with a photo of the damage for a replacement or refund.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
• Refunds: Refunds will be processed within 7 business days of receiving the returned item. It may take additional time for funds to reflect in your account.

To start a return, contact us at info@pureintentionscandlecompany.com with your order number and details.